At Vigilex Healthcare, your satisfaction is our priority. While we ensure that every product is carefully checked before dispatch, we understand that errors can occur. That’s why we offer a simple and transparent return and exchange policy.
🕐 Time Frame for Returns & Exchanges
- Claims must be made within 24 hours of receiving the product.
- After this period, requests will unfortunately not be entertained.
🔄 Eligibility Criteria
A return or exchange is only applicable if:
- The product delivered is incorrect, damaged, or expired.
- The product is unopened, unused, and in its original packaging.
Returns are not accepted if:
- The product has been used or opened.
- The product was ordered by mistake or change of mind.
- The claim is made after 24 hours of delivery.
🔒 Important Notes
- Products must not be tampered with or misused.
- Refunds, if applicable, will be processed within 5–7 working days after we receive and verify the returned product.
- In case of refund, the amount will be credited to your original payment method or offered as store credit.
🧾 How to Request a Return
Please contact us at info@vigilexhealthcare.com with:
Description of the issue (e.g. expired, damaged, incorrect item)